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Get to know the Skype Operations Framework

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Capture business requirements. Define architecture and approach. Assess readiness. Undertake remediation and preparation. Outcome: Create consensus between key stakeholders and teams on objectives, key results, current situation and overall design. All team members share the same vision and understanding to drive success. Stage Activities Outcome 1-Envision Engage in environment discovery Undertake Envisioning Define Business Use Cases Create High Level Architecture Define Adoption Success Objectives and Key Results Key Success Indicators High Level Architecture Adoption Outline / User Scenarios Project Outline Vision and Scope Document 2-Assess: Undertake Network Assessment Execute Persona Analysis Review Baseline Health Assessment Complete Readiness Assessment Confirmed network readiness status Informed user migration strategy Confirmed infrastructure readiness Remediation focus areas / plan 3-Design: Define Cloud PBX and PSTN Conferencing Design Create Coexistence and Migration Design Undertake Client Migration Design Perform Operations Role Mapping Voice and PSTN Conferencing Design Service / Server Coexistence and migration design Client and User Migration Clear plan for operations and adoption 4-Prepare: Prepare for deployment leveraging the deployment checklist Remediate issues / networking Schedule site rollouts Initiate Operational Roles / Functions Undertake Deployment Planning Environment is set up ready to engage on Deployment activities Key issues identified are mitigated (network / client / access) Site rollout schedule agreed Operations teams in place for Deliver

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