Deliver high quality Skype
for Business Online services
on a site by site basis while
driving adoption and
initiating operations.
Identify personas to target
new features and
capabilities as these are
released.
Outcome:
Drive adoption and long
term habitual use to unlock
ROI and delight users.
Continue to deliver
additional value.
Stage Activities Outcome
5-Deploy:
Execute central O365 tenant tasks
Execute PSTN integration / Enable PSTN
Conferencing
Undertake Test
Survey Sites
Create per site implementation /
migration plans and user region mapping
Skype for Business Service is ready to on-
board users
PSTN interconnects in place "dial tone" is
delivered
PSTN Conferencing is ready for use
Testing confirms readiness
Detailed per site plans created
6-Enable:
Ship peripherals / client upgrades
Enable users on a per site basis
Execute training
Users have peripherals and enabled
accounts and know how to use the new
solution
7-Adopt:
Drive site by site adoption execution
Monitor for service quality and usage
Remediate issues found
Users understand how to apply the new
solution to their business processes to
make usage habitual
Quality and reliability issues are rapidly
detected and remediation undertaken
8-Enhance:
Review updates to the service introduced
since planning was undertaken, leverage
Plan activities to target deployments
Deliver the benefit of being on an
evergreen platform, create new adoption
events to unlock further business value
