In the absence of: You will see:
Assessment/Prep
• Employees asking the same questions over and over
• Lower productivity & higher turnover
• Hoarding of resources and information
• Delays in implementation
Knowledge
& Ability
• Lower utilization or incorrect usage of new systems
• Employees worry whether they can be successful in the future
• Greater impact on customers and partners
• Sustained reduction in productivity
Reinforcement
• Employees revert back to old ways of doing work
• Ultimate utilization is less than anticipated
• The organization creates a history of poorly managed change
Without a plan…
